Effective Date: January 1, 2025
Please read this Privacy Policy carefully. SAMAA Finance PSC is registered in Emaar Square Building 6, Burj Khalifa Community, Dubai, United Arab Emirates.
This policy describes the ways SAMAA Finance PSC (“SAMAA”, “we”, “us”, “our”) collect, protect, use and store your personal information. You accept this privacy policy by using our products and services on our website or through any other means (collectively the “services"). We may amend this Privacy Policy at any time by posting a revised version on our website. We will attempt to give a reasonable notice period upon making any changes; however, unless otherwise stated, the revised version will be effective at the time we post it.
When you apply for a Loan, or use our Services, we collect the following:
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Personal Information | Full name, address, Phone number, Email, third-party application IDs (e.g., Apple/Google ID) | Identity verification, service delivery, compliance with UAE KYC/AML laws. |
| Financial Information | Linked bank account numbers, credit card details (for transactions) | Facilitating payments, loan processing, fraud prevention. |
| Government-Issued IDs | Emirates ID number, passport copy, date of birth | Mandatory verification under UAE Central Bank regulations. |
Additional Note:
We may obtain data from:
When you interact with our website or Services through any device, we automatically receive certain technical and usage data. This includes:
We employ security measures to analyse this data for:
Additionally, we may also collect information from:
This data helps us enhance your experience while ensuring the security and functionality of our Services. We combine this information with other data we collect, as described in this Privacy Policy, to provide and improve our offerings.
When you use our Services, SAMAA and our partners may utilize cookies, pixel tags, and similar tracking technologies to enhance your experience and support our operations. These technologies help us recognize your device, remember your preferences, and gather analytics about service usage. We employ both session-based and persistent cookies for essential functions, performance monitoring, and security purposes. Some features may also integrate with third-party services that use these technologies to deliver relevant content across platforms. You can manage your cookie preferences through your browser settings, though please note that disabling certain cookies may affect service functionality. All data collected through these methods is handled in accordance with our Privacy Policy and applicable UAE regulations.
SAMAA employs rigorous physical, technical, and administrative safeguards to protect your personal information. Our security framework includes secured facilities with controlled access, enterprise-grade encryption for all sensitive data, and advanced cybersecurity measures like firewalls and intrusion detection systems. We enforce strict access controls, limiting information availability only to authorized personnel who require it for legitimate business purposes. All employees undergo regular security training and must adhere to strict confidentiality protocols. These multilayered protections are continuously monitored and updated to address evolving threats while ensuring compliance with UAE financial regulations. While we implement these robust security measures, we also recommend customers maintain strong authentication practices for their accounts.
At SAMAA Finance, we prioritize the security of your personal and financial information. Please be vigilant against fraudulent individuals or organizations falsely claiming association with us. These bad actors may attempt to deceive you through unsolicited loan offers or requests for sensitive information via unofficial channels.
Important Security Reminders:
To verify authentic communications:
SAMAA utilizes your information to enhance and deliver our financial services effectively. We process your data to maintain service operations, communicate important account updates, conduct market research, and generate anonymized business insights. This includes facilitating transactions, providing customer support, resolving disputes, preventing fraud, personalizing services, managing risks, and verifying information accuracy. All data processing activities strictly comply with UAE banking regulations and are designed to improve your overall experience with SAMAA while maintaining the highest standards of security and confidentiality.
SAMAA may use your information to provide tailored marketing communications about products, services, and promotions that may interest you. These communications will be based on your stated preferences and usage patterns. We may enhance our marketing by combining your information with data from trusted third-party sources to ensure the offers you receive are relevant and valuable. You maintain full control over these communications and may adjust your preferences at any time through your account settings or by contacting our customer support team. All marketing activities comply with UAE regulations, and we never share your information with third parties for their independent marketing purposes without your explicit consent.
To provide and maintain our services, SAMAA shares necessary personal information with:
These disclosures enable essential operations including transaction processing, account maintenance, credit reporting, and legal compliance. Such sharing occurs only to the extent required for: fulfilling contractual obligations, responding to valid legal requests (court orders, audits, or investigations), or as otherwise permitted under UAE law. All third parties are contractually bound to maintain confidentiality and may only use your information for specified service purposes.
These disclosures enable essential operations including transaction processing, account maintenance, credit reporting, and legal compliance. Such sharing occurs only to the extent required for: fulfilling contractual obligations, responding to valid legal requests (court orders, audits, or investigations), or as otherwise permitted under UAE law. All third parties are contractually bound to maintain confidentiality and may only use your information for specified service purposes.
Such disclosures will always comply with UAE laws and regulations. We carefully review all requests to ensure they meet legal standards before sharing any information.
At SAMAA, we may use your information to provide you with personalized service recommendations and financial offers tailored to your needs. This is done only with your explicit consent or as permitted under UAE financial regulations. You have full control over these preferences and may withdraw your consent at any time by contacting us at info@samaafinance.ae. We want to emphasize that we never sell your personal information to third parties. Any data we use helps us improve your experience by suggesting relevant financial products and services that may benefit you, all while strictly complying with UAE's Personal Data Protection Law and financial regulations.
SAMAA does not sell or rent your personal data to third parties for marketing or commercial purposes. We only share information when:
Your data remains protected under this policy and UAE data protection regulations.
If you no longer wish to receive notifications about our Services (emails, telecalls, and SMS), you may change your notification preferences by emailing info@samaafinance.ae. You can update your notification preferences (emails, calls, SMS) anytime by emailing info@samaafinance.ae. You may opt out of promotional messages, but we'll continue sending essential service and regulatory notices as required by UAE law.
You may unsubscribe from promotional SMS messages at any time by contacting us at info@samaafinance.ae. For your convenience and account security, we strongly recommend keeping SMS notifications enabled to receive important service updates, payment reminders, and security alerts. This helps ensure you never miss critical information about your account. Even if you choose to disable notifications, all terms of your agreement with SAMAA remain in effect, including payment responsibilities
You may review and update your personal information at any time by contacting us at info@samaafinance.ae. If you choose to close your account, we will mark it as "Closed" in our records but retain certain information to comply with legal obligations, prevent fraud, and maintain financial security. This ensures that individuals cannot evade fraud detection by simply closing and reopening accounts. After closure, we will no longer use your personal data for business purposes or share it with third parties, except where required by law (such as for fraud prevention or law enforcement requests). Your information will continue to be protected in accordance with this Privacy Policy and UAE regulations.
If you have questions or concerns regarding this Privacy Policy, you should contact us at info@samaafinance.ae
If you are unsatisfied with the way your Personal Data is being processed, please raise a complaint by reaching out to complaints@samaafinance.ae
We are committed to working with you to obtain a fair resolution to any complaint or concern you may have. If, however, you believe that SAMAA Finance PSC have not been able to assist with your complaint or concern you have the right to make a complaint to the competent data protection authority.
Note: This policy is designed to comply with the UAE Personal Data Protection Law, CBUAE regulations, and other applicable UAE laws.